About

I am a customer of an insurance startup that offers a poor user experience when it comes to sending and tracking claims. I sent claims though JetForm (a no-code forms platform) which forces me to re-enter similar information like name, birth-date, policy number, etc... over and over again.

In addition to that, I have no visibility on the status of each claim, I have to wait for the reimbursement to hit my bank account or not, and match them manually (with an Airtable I built to track my claims 🤓). If the value does not show up, I have to write an email asking about what happened (no cool).

As a founder, I understand the reasoning behind being scrappy and avoid coding your software if the value is on the underlying service (actually I wrote about it here). But I personally believe that in a business like this you can find a middle point and use the best from code and no-code to provide a great user experience while keeping a low cost internal platform.

This experience has been the inspiration for Insured, a code + no-code starter kit featuring a fully coded NextJS web dashboard integrated with an Airtable database and Make automations to support the operational backend.

The result: a great user experience with an affordable operations platform.

I know there is more around an insurance business, this is not by any mean a complete solution, but I hope it can be a good starting point for you to build your own.